FAQs

Your Entry Ticket will get you access to the entire show floor from 9am to 4pm on the day of the event! This includes all our wonderful exhibitors, artist alley, and all our panels and activities!

We are able to scan your ticket directly from your phone or tablet. Please ensure your device is charged and that you have access to your confirmation email with your QR code.

Yes! We aim to have an all inclusive event, so our policy is that all carers and companions are welcomed into our events free of charge when they are accompanying a paid ticket holder. All the carer or companion needs to do is present their valid card when they arrive at the ticketing area with the ticket holder they will be assisting, and the Carer/Companion will be given a complimentary wristband for entry.

Pre-purchased tickets can skip the queue! When arriving at the venue, look for the pre-paid entry point and simply scan your ticket to enter. Our helpful volunteers will be there to direct you.

We’re so sorry to miss you! There is no issue with someone else using your ticket. If you have purchased a refundable ticket (this was prompted at check out) than Ticketebo will provide you with a refund if you are unable to attend the event (non including booking fee). All other tickets are non refundable.

You can bring the whole family! We don’t have a set limit on the number of children (aged 4 and under) that paying adults can bring. We just ask that ticket holders use their best judgment to ensure that the number of guardians attending is enough to properly supervise all the children in your group. Any un-supervised children will sent to the Info Desk to be collected and you may be asked to leave if this continues to happen.

Guests aged 14 and under must be accompanied by a parent or guardian at all times during the event. If any guests get lost, separated or feels at any stage uncomfortable and need staff assistance they can seek this at the Information Booth near Cosplay HQ.

And we have answers! For more information on our Junior Cosplay Parade or Open Cosplay Comp, visit our Cosplay page, or see our Cosplay Guidelines & Weapons Policy for a rundown on what is/isn’t allowed at Townsville Pop Fest.

If you have lost something during the event, head straight to our Info Desk located near the entrance (check your program for precise location). Our Info Desk team will take down your details and a description of the item to get in touch if something is handed in, or they’ll check and see if the item you’ve lost has already been handed in to them. Alternatively, if you have found something during the event, again head straight to the Info Desk and hand it in, so that we can log it and ensure it gets back to its rightful owner.

You are more than welcome to take photos, videos or livestream elements of Townsville Pop Fest for non-commercial use, and we look forward to seeing them! Our only restrictions are as follows:

In terms of equipment, handheld cameras are more than fine; however, we do not permit studio setups such as tripods, flash instruments and backdrops.

Always ask permission before you photograph or video any cosplayers or guests. Any harassment will not be tolerated and you will be asked to leave the venue without a refund.

Please also remember this is an all ages event so foul language will also not be tolerated.

The stadium has onsite parking for 310 spaces with 6 dedicated handicapped spaces. There is also parking in the surrounds of Townsville Stadium, however, we do recommend carpooling and public transport for those who can.

Townsville Pop Fest has a ZERO TOLERANCE POLICY for harassment of any kind, including but not limited to: stalking; intimidation; offensive verbal comments; physical assault and/or battery; harassing or non-consensual photography or recording; sustained disruption of panels and other events; bathroom policing; inappropriate physical contact; unwelcome physical attention.

In relation to, but not limited to: race, colour, national origin, gender, gender identity, gender presentation, sexual orientation, age, body size, disability, appearance, religion, citizenship, pregnancy.

If a person engages in harassing behaviour, Townsville Pop Fest Staff will take prompt action in any form they deem appropriate, including expulsion with no refund. Our policy applies to EVERYONE at the convention. Exhibitors, Fans (Attendees), Speakers, Guests, Media, Staff, Volunteers and Security are all subject to our anti-harassment policy.

Anyone can report harassment. If someone’s behaviour has made you uncomfortable or if you witness the same happening to someone else, you should immediately contact Townsville Pop Fest Admin Team or Volunteers. You may also come to the Info Desk.

If necessary, we will contact local law enforcement, provide escort, offer a safe place or otherwise assist those experiencing harassment to make sure they feel safe for the rest of the event.

Remember: Cosplay is not consent. Keep your hands to yourself. If you would like to take a picture with or of another attendee, always ask first and respect that person’s right to say no. When at Townsville Pop Fest, be respectful, be nice, be cool and be kind to each other.

Our Mission is to create a fun, safe, welcoming, awesome event where Fans of all kinds can come together and celebrate. We want you to not only have the most amazing weekend ever, but to experience it in an environment where you are safe and accepted.

Townsville Pop Fest is dedicated to creating zones for people with sensory sensitivities and those seeking ‘time out’ from the noise and crowds of live events. Our sensory space aims to provide safe and calming spaces for those on the autism spectrum, Post Traumatic Stress (PTSD), anxiety and other similar conditions, giving them the confidence to attend events, knowing they have access to such spaces.

As an all inclusive event we aim for everyone to feel welcome at Townsville Pop Fest. All bathroom facilities on the first floor will be gender neutral for our event and will be labelled as such, with gendered alternative facilities on the ground floor.